(+971) 50 584 5011         [email protected]

Privacy Policy

Safeguarding Your Personal Information.

Last Updated: 2024-11-29

At Crystal Limo, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and protect your information in compliance with the UAE’s Data Protection Law (Federal Decree-Law No. 45 of 2021) and other applicable regulations. By using our website [insert website URL] (“Site”), you consent to the practices described in this policy. Crystal Limo (“we,” “us,” “our”) is dedicated to safeguarding your privacy and ensuring your personal information is handled responsibly.

Information We Collect

We collect the following types of information:

  • Personal Information: Name, contact details (phone number, email address), and payment information.
  • Usage Data: Information about how you use our website, such as IP address, browser type, and activity on our site.
  • Cookies and Tracking Technologies: We use cookies and similar technologies to collect information about your activity on our website for analytics, personalization, and advertising purposes.

How We Use Your Information

We use your personal information for the following purposes:

  • To provide and manage our limousine services.
  • To process bookings and payments.
  • To send service-related updates and marketing communications (if you have opted in).
  • To improve our website and customer experience through analytics.
  • To comply with legal obligations under UAE law.

Sharing Your Information

We do not sell or rent your personal data to third parties. However, we may share your data in the following circumstances:

  • Service Providers: We may share your data with third-party service providers who assist in delivering our services (e.g., payment processors, marketing partners).
  • Legal Requirements: We may disclose your information if required to do so by law or to comply with legal obligations under UAE regulations.

Data Protection

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. These measures include:

  • Secure servers and encryption.
  • Regular security audits and monitoring.
  • Staff training on data privacy practices.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

  • Retention Criteria:
    • Personal data that we collect is retained to fulfill contractual obligations or as necessary for legitimate business interests, such as improving our services.
    • We may also retain certain data to comply with legal obligations, resolve disputes, or enforce agreements.
    • When personal data is no longer needed, it is securely deleted from our systems.
  • Data Deletion Requests: If you wish to have your personal data deleted from our records, please contact us at [insert contact details]. We will honor such requests unless we are required to retain the data for legal reasons.

Your Rights

Under UAE law, you have the following rights regarding your personal data:

  • Right to Access: You can request access to the personal data we hold about you.
  • Right to Rectification: You can request that we correct any inaccurate or incomplete personal data.
  • Right to Erasure: You can request that we delete your personal data, subject to certain exceptions.
  • Right to Object: You can object to the processing of your data for marketing purposes or based on legitimate interests.
  • Right to Data Portability: You may request a copy of your data in a structured, commonly used format.

To exercise your rights, please contact us using the details provided below.

Cookies and Tracking Technologies

We use cookies and other tracking technologies to enhance your experience on our Site, analyze trends, and personalize content. By using our Site, you consent to the use of these technologies as described in this section.

  • Types of Cookies We Use:
    • Essential Cookies: Necessary for the operation of our website and services.
    • Performance Cookies: Help us analyze how users interact with our Site to improve functionality.
    • Functionality Cookies: Allow us to remember user preferences (such as language settings) for a more personalized experience.
    • Targeting Cookies: Used to track browsing habits and show personalized ads.
  • Managing Cookies: You can manage or disable cookies through your browser settings. Please note that disabling cookies may impact the functionality of certain features on our Site.
  • Tracking Technologies: In addition to cookies, we may use other tracking technologies such as web beacons and pixel tags to monitor Site usage and improve user experience.

Links to Third-Party Websites

Our Site may contain links to third-party websites that are not operated or controlled by us. We are not responsible for the privacy practices or content of these third-party sites.

  • Recommendation: We encourage you to read the privacy policies of any third-party websites before providing any personal information or interacting with their content.

Children’s Privacy

Our Site is not intended for individuals under the age of 13. We do not knowingly collect or solicit personal information from children under 13.

  • If We Learn of a Violation: If we learn that we have collected personal information from a child under 13 without verification of parental consent, we will delete that information as quickly as possible.
  • For Sites Directed at Children: If we offer services or content specifically directed at children, we will comply with all applicable legal requirements, including obtaining verifiable parental consent before collecting personal information.

Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time to reflect changes in our practices, legal requirements, or for other operational, legal, or regulatory reasons.

  • Notification of Changes: We will notify users of significant changes by posting an updated Privacy Policy on our Site and updating the “Effective Date” at the top of this page. In some cases, we may notify you directly through email.
  • Reviewing Updates: We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your personal data.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Crystal Limo
Address: Deira, Dubai, United Arab Emirates
Phone: (+971) 50 584 5011
Email: [email protected]
Contact Form: /contact-us/